Storage Abbey Wood Service Terms and Conditions
These Terms and Conditions apply to the provision of storage and related removal services by Storage Abbey Wood to consumer and business customers in the United Kingdom. By requesting a quotation, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
"Company" means Storage Abbey Wood, the provider of storage and related removal services.
"Customer" means the person, firm or company who requests a quotation, places a booking, or uses the services of the Company.
"Services" means storage services, removal and transportation of goods, loading and unloading, and any additional related services agreed in writing between the Customer and the Company.
"Goods" means the items which are the subject of the Services, including any packing materials supplied by the Company.
"Contract" means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions and any written quotation or booking confirmation issued by the Company.
2. Scope of Services
The Company provides secure storage units and associated services, which may include collection of Goods from the Customer, transportation to and from storage facilities, and delivery of Goods upon request. The exact scope of the Services will be set out in the Company’s quotation and booking confirmation.
Unless expressly agreed otherwise, the Company does not provide installation, disconnection of appliances, specialist packing of fragile or high value items, or dismantling and reassembly of furniture beyond what is reasonably necessary to move the items safely.
3. Booking Process
The Customer may request a quotation by providing accurate details of the Goods, property access, addresses, dates, and any specific service requirements. Quotations are usually based on the information supplied and may be revised if that information is incomplete or inaccurate.
A Contract is formed when the Company issues a booking confirmation and the Customer accepts the quotation and these Terms and Conditions, which may include payment of a deposit where required. Verbal or online bookings are binding once confirmed by the Company.
The Customer must ensure that all information provided at the quotation and booking stage is complete and accurate, including but not limited to the volume and nature of Goods, access restrictions such as narrow roads, stairs, lifts or parking limitations, and any items requiring special handling. The Company reserves the right to adjust the price or, in serious cases, cancel the booking if the information provided is materially inaccurate or incomplete.
4. Service Area
The Company primarily provides storage and removal services within the United Kingdom, including surrounding areas accessible by normal road routes. While the Company aims to accommodate a broad service area, acceptance of any booking is always subject to confirmation and operational feasibility. Additional charges may apply for longer distances, difficult access, or locations requiring special travel arrangements.
5. Customer Responsibilities
The Customer is responsible for:
Ensuring that they are legally entitled to store and move the Goods and that the Goods do not include prohibited items as set out in these Terms and Conditions.
Arranging suitable access and parking at all relevant addresses for the Company’s vehicles and personnel, and obtaining any necessary permits or permissions.
Ensuring that the premises are safe for the Company’s staff to work in and that utilities such as lighting are available.
Properly packing the Goods where packing services are not included in the quotation, using suitable materials to minimise risk of damage during handling and transport.
Being present or appointing an authorised representative at collection and delivery addresses to provide instructions, sign relevant documents and confirm completion of Services.
6. Payments and Charges
All prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges that may be specified in the quotation or invoice. The quotation will set out whether the price is fixed or estimated based on the information supplied by the Customer.
The Company may require a deposit at the time of booking. Any balance is normally payable before or on the day Services commence, or in accordance with the Company’s invoice terms. For ongoing storage, charges are usually billed in advance for each storage period.
Payment methods will be communicated by the Company and may include card payment, bank transfer or other commonly accepted methods. The Customer agrees to pay all sums due on or before the due date indicated on the quotation or invoice.
If the Customer fails to make payment when due, the Company may charge interest on overdue amounts at the statutory rate permitted under UK law, and may suspend or withhold Services, including restricting access to stored Goods, until all outstanding sums are settled. The Company may also charge reasonable administration fees for late payment, failed transactions or debt recovery actions.
7. Price Adjustments and Additional Charges
The Company reserves the right to adjust the quoted price if:
The Customer’s requirements change from those stated at the time of quotation, including changes to volume of Goods, access conditions, addresses or dates.
Work is required that was not reasonably foreseeable based on the information provided, such as the need to remove doors, move obstacles or handle items via difficult access routes.
Delays occur that are outside the Company’s control, including waiting time due to keys, documentation, or access issues at collection or delivery points.
There is a requirement to handle Goods that fall outside normal removals and storage operations, such as heavy safes, pianos or specialist equipment.
Any additional charges will be based on the Company’s standard rates or on a reasonable assessment of the extra time, labour and resources required.
8. Cancellations and Postponements
The Customer may cancel or postpone a booking by giving notice to the Company. The amount of notice required and any applicable charges will depend on when the cancellation or postponement is made relative to the scheduled service date.
Where the Customer cancels well in advance, the Company will normally refund any deposit paid, subject to a reasonable administration fee where applicable. If cancellation or postponement occurs closer to the service date, the Company may retain part or all of the deposit or charge a cancellation fee to cover lost time slots, staffing and other costs.
Full details of cancellation and postponement charges are available from the Company and will be made clear at the time of booking. The Company will act reasonably in applying these charges, taking account of the notice given and the likelihood of being able to reallocate resources.
If the Company must cancel or significantly amend the booking for reasons within its control, it will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of sums paid for the affected Services. The Company is not liable for any indirect or consequential losses arising from such changes, subject to applicable law.
9. Access to Storage and Security
For storage services, the Customer’s access to their storage unit will be in accordance with the Company’s normal operating hours and procedures. The Customer must comply with all access rules, security checks and site regulations when entering or using the storage facilities.
The Customer must take reasonable care to secure their unit, for example by locking it appropriately and not disclosing keys, codes or access details to unauthorised persons. The Company is not responsible for loss or damage arising from the Customer’s failure to keep such information secure.
10. Prohibited and Restricted Items
The Customer must not store or ask the Company to move any Goods that are illegal, dangerous, explosive, highly flammable, perishable, contaminated, or otherwise unsuitable for normal storage and removal operations. Prohibited items include, without limitation, gas cylinders, petrol, solvents, fireworks, toxic or corrosive substances, firearms and ammunition, live animals or plants, and any items that emit strong odours or could attract pests.
If such items are discovered, the Company may remove, dispose of or make them safe without notice, and the Customer will be liable for any related costs, fines, penalties or damages. The Company may also terminate the Contract immediately if the Customer breaches this clause.
11. Waste Regulations and Disposal
The Company operates in accordance with applicable UK waste management regulations. The Services do not include general waste collection or disposal unless expressly agreed in writing. The Customer is responsible for ensuring that any waste presented for removal is identified as such and suitable for lawful disposal.
Where the Company agrees to remove unwanted items, these may be treated as waste and disposed of or recycled in accordance with legal requirements. Additional charges may apply for waste handling, disposal, recycling, special collections or any services required to manage regulated or bulky items.
The Customer must not present hazardous or controlled waste for removal or disposal by the Company without prior written agreement. Any costs, penalties or legal liabilities arising from the Customer’s failure to comply with waste regulations will be the responsibility of the Customer.
12. Limitation of Liability
The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods while in the custody and control of the Company will be limited in accordance with this clause and any additional insurance options made available to the Customer.
Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods shall not exceed a reasonable limit per item or per consignment, taking account of the nature of the Goods and the price charged for the Services. The Customer is encouraged to obtain appropriate insurance cover for high value or fragile items.
The Company will not be liable for loss or damage that arises from the inherent nature or defects of the Goods, including wear and tear, deterioration, or pre-existing damage; from the inadequate or improper packing by the Customer; from normal handling of self-packed cartons; or from circumstances beyond the Company’s reasonable control such as extreme weather, traffic disruption, industrial action, or acts of third parties.
The Company will not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot be excluded or limited under UK law.
13. Insurance
The Company maintains appropriate business insurance in connection with its operations. However, this insurance may not cover the full value of the Customer’s Goods. The Customer is responsible for arranging any additional insurance needed to cover the full replacement value of their belongings while in transit or storage, unless otherwise agreed in writing.
14. Claims and Complaints
If the Customer believes that loss of or damage to Goods has occurred, or that the Services have not been provided with reasonable care and skill, the Customer must notify the Company in writing as soon as reasonably practicable. Visible damage should be reported at the time of delivery or discovery if that is not possible, and in any event within a reasonable time period.
The Customer must allow the Company a fair opportunity to inspect any alleged damage, investigate the circumstances and seek to resolve the matter. The Company will handle complaints in a fair and reasonable manner and, where appropriate, offer repair, replacement, compensation or another suitable remedy in line with these Terms and Conditions and applicable law.
15. Termination of Storage
Either party may terminate ongoing storage arrangements by giving written notice in accordance with the notice period specified in the storage agreement or booking confirmation. The Customer must ensure that all storage charges and any other outstanding sums are paid in full before removing Goods from storage.
If the Customer fails to collect Goods or pay charges when due, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover unpaid sums and reasonable costs. Any surplus proceeds will be held for the Customer, subject to lawful deductions.
16. Data Protection and Privacy
The Company will process personal data in accordance with applicable UK data protection laws. Information collected from the Customer will be used to provide and manage the Services, handle payments, communicate about bookings, and meet legal obligations. The Company may retain records for a reasonable period to comply with legal and regulatory requirements.
17. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Any significant changes affecting ongoing storage arrangements will be communicated to affected Customers with reasonable notice.
18. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without affecting any mandatory rights the Customer may have as a consumer under applicable law.
By proceeding with a quotation, booking or use of the Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
